Refund policy

At Elite Fit Lab, we want every pair of earrings and every jewelry set to arrive looking polished, complete, and ready to become part of the customer's personal collection. Jewelry is often selected for more than everyday wear—it may accompany a celebration, complement an outfit, become a thoughtful gift, or provide a small finishing detail that changes the character of an entire look.

Because jewelry comes into direct contact with skin and may be affected by cosmetics, perfumes, moisture, oils, and everyday handling, our return procedures are designed to protect both customers and the condition of returned merchandise.

This Return and Refund Policy applies to purchases made through https://www.elitefitlab.beauty/.

1. Return Period

Customers may request an eligible return within 30 calendar days after the date the order is delivered.

To qualify for an ordinary return, the merchandise should be:

  • Unworn and unused;
  • In its original and resalable condition;
  • Free from scratches, dents, discoloration, tarnishing, residue, or other signs of wear;
  • Free from perfume, cosmetics, lotions, oils, perspiration, or other substances;
  • Accompanied by original tags, labels, components, or accessories where applicable;
  • Returned with its original packaging where reasonably available; and
  • Accompanied by sufficient order information to identify the purchase.

A customer may inspect an item carefully for appearance, style, size, and general suitability. However, extensive wearing or handling may make an item unsuitable for a standard preference-based return.

2. Jewelry-Specific Return Conditions

For hygiene, quality-control, and resale reasons, earrings and jewelry sets must receive particular care while a customer is deciding whether to keep them.

A return may be refused or adjusted where merchandise shows evidence of:

  • Wearing;
  • Scratches or surface abrasions;
  • Bent posts, clasps, hooks, chains, or connectors;
  • Missing stones, charms, beads, or decorative components;
  • Tarnishing or oxidation resulting from use;
  • Contact with water, perfume, cosmetics, lotions, oils, or chemicals;
  • Alteration or modification;
  • Damage caused by improper storage;
  • Missing packaging or components that materially affect resale; or
  • Other customer-caused deterioration.

Customers should avoid applying perfume, hairspray, lotion, makeup, or other cosmetic products directly to jewelry.

3. How to Start a Return

Customers should contact:

[email protected]

before sending merchandise back.

The return request should include:

  1. Customer's name;
  2. Order number;
  3. Email address used for the order;
  4. Item or items being returned;
  5. Reason for the return; and
  6. Photographs when the request involves damage, defects, missing components, or an incorrect item.

Customers should wait for return instructions before shipping merchandise whenever possible.

4. Returns Due to Customer Preference

Returns caused by a change of mind, an unwanted gift, a style preference, or an incorrect selection may be accepted when the merchandise satisfies the requirements of this policy.

For these preference-based returns, the customer will generally be responsible for the cost of shipping the merchandise back to us.

Any original shipping charge, where applicable, may not be refundable when the return is unrelated to a product defect, fulfillment error, or other issue attributable to Elite Fit Lab.

5. Damaged, Defective, or Incorrect Merchandise

We want every customer to receive jewelry that corresponds with the order placed.

If an item arrives:

  • Broken;
  • Scratched before use;
  • Missing a component;
  • Defective;
  • Significantly different from the product ordered; or
  • Incorrectly fulfilled,

please contact us as soon as reasonably possible and preferably within 7 calendar days after delivery.

Photographs of the jewelry, packaging, shipping label, and affected area may be requested to help determine the appropriate resolution.

Depending on the circumstances, Elite Fit Lab may provide:

  • A replacement;
  • A refund;
  • A partial refund;
  • A replacement component where appropriate; or
  • Another legally appropriate remedy.

For a verified product defect or fulfillment error, Elite Fit Lab will generally not require the customer to bear the return shipping expense when the return has been authorized.

6. Refund Processing

Once an authorized return has been received and inspected, the refund will be processed if the merchandise satisfies the applicable requirements.

Approved refunds are generally issued to the original payment method.

Our internal refund processing time is generally 5–10 business days after receipt and approval of the returned merchandise.

The customer's financial institution, card issuer, or payment processor may require additional time before the funds become available.

7. Partial Refunds

If returned merchandise has been used or damaged after delivery and its condition has materially diminished its resale value, a full refund may not be available where applicable law permits an adjustment.

Examples may include:

  • Visible scratches;
  • Broken components;
  • Missing pieces;
  • Tarnishing caused by use;
  • Cosmetic residue;
  • Damaged packaging where the packaging is material to resale; or
  • Other customer-caused deterioration.

Nothing in this section is intended to limit a remedy that cannot legally be limited.

8. Exchanges

Customers who would prefer another style, jewelry set, or variation may contact customer service regarding an exchange.

Exchanges depend upon inventory availability. We cannot guarantee that a particular item will remain available by the time the returned merchandise is received and processed.

If an exchange is unavailable, an eligible refund may be offered instead.

9. Non-Returnable Circumstances

Unless otherwise stated on the applicable product page, ordinary preference-based returns may not be accepted for:

  • Items identified as final sale;
  • Customized or personalized jewelry;
  • Jewelry modified at the customer's request;
  • Merchandise that has been worn;
  • Earrings or other jewelry showing hygiene-related use;
  • Merchandise returned after the applicable return period;
  • Items materially damaged after delivery; or
  • Items missing essential components.

These limitations do not eliminate rights that applicable law requires a retailer to honor.

10. Florida Refund-Policy Requirements

Florida Statutes § 501.142 addresses refund-policy disclosures for retail establishments. It provides, among other things, that a retailer offering no cash refund, credit refund, or exchange must post an appropriate notice at the point of sale; the statute also recognizes that retailers may maintain refund policies providing more generous periods.

Elite Fit Lab's written policy is intended to provide customers with clear information about returns and refunds.

11. Unauthorized Returns

Customers should not send merchandise to an address other than the return location or other address specifically provided by Elite Fit Lab.

Packages without sufficient identifying information may take longer to process.

12. Contact for Returns

Elite Fit Lab
Company: HG FAC PROPERTY INC
Contact Person: KARIN PETRINA GROSNICK
Email: [email protected]
Business / Return Address:
5600 NE 4TH AVE APT 1009
MIAMI, FL 33137
United States

13. Changes to This Policy

Elite Fit Lab may revise this Return and Refund Policy when its merchandise, fulfillment practices, payment systems, customer-service procedures, or applicable legal requirements change.

The version published at the time of purchase will generally apply to that transaction, subject to applicable law.