Shipping policy

At Elite Fit Lab, we understand that jewelry is often purchased with a particular occasion in mind. A pair of earrings may complete an outfit for a celebration, while a jewelry set may be selected as a gift or as a coordinated addition to a personal collection.

Our Shipping Policy explains how orders move from checkout through preparation, shipment, and delivery.

1. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more: Free shipping

Orders below $10.00: $5.99 shipping charge

The applicable shipping charge will be displayed before the customer completes checkout.

2. Order Processing

Orders generally require approximately 1–3 business days for processing.

Processing may include:

  1. Payment verification;
  2. Order review;
  3. Inventory confirmation;
  4. Product preparation;
  5. Quality inspection;
  6. Packaging;
  7. Shipping-label preparation; and
  8. Handover to the shipping carrier.

Business days generally exclude weekends and applicable holidays.

3. Estimated Transit Time

Once an order has been processed and shipped, standard transit generally takes approximately 3–7 business days.

The estimated total period from order placement to delivery is therefore approximately:

4–10 business days.

These are estimates rather than guaranteed delivery deadlines.

4. Tracking Information

Where tracking is available, tracking details may be provided to the email address associated with the order.

A tracking number may initially show limited information while the carrier receives and scans the package.

Customers should allow reasonable time for tracking systems to update.

5. Shipping Address Accuracy

Customers are responsible for entering an accurate delivery address.

Before submitting an order, customers should carefully confirm:

  • Recipient name;
  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Other required delivery details.

An incomplete or incorrect address may cause delivery delays, returned packages, or additional shipping complications.

6. Address Corrections

If an address mistake is discovered shortly after an order is placed, contact:

[email protected]

We will make reasonable efforts to correct the information before fulfillment, but an address change cannot be guaranteed once the order has been processed or transferred to a carrier.

7. Delays

Actual delivery times may be affected by circumstances outside our reasonable control, including:

  • Severe weather;
  • Carrier disruptions;
  • Holiday shipping volume;
  • Transportation interruptions;
  • Natural disasters;
  • Incorrect addresses;
  • Regional service disruptions;
  • Unexpected carrier delays; or
  • Other extraordinary events.

A delayed shipment does not automatically mean that an order has been lost.

8. Missing Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check:

  • Mailboxes;
  • Building reception areas;
  • Package rooms;
  • Parcel lockers;
  • Doorsteps;
  • Household members; and
  • Nearby safe-delivery locations.

If the package remains missing, contact customer service with the order number and tracking information.

9. Damaged Packages

If an order appears damaged when delivered, customers should document the condition as soon as reasonably possible.

Helpful photographs may include:

  • Exterior packaging;
  • Shipping label;
  • Damaged portion of the parcel;
  • Internal packaging; and
  • Damaged jewelry.

This information can assist with evaluating a shipping-related claim.

10. Incorrect or Missing Merchandise

If an order contains the wrong earrings, wrong jewelry set, or missing components, contact us promptly.

Please provide:

  • Order number;
  • Description of the problem;
  • Photographs if appropriate; and
  • Relevant packaging information.

Customers should avoid wearing or modifying merchandise that appears to have been incorrectly fulfilled.

11. Multiple Packages

An order containing multiple items may, in certain circumstances, arrive in more than one package.

Different parcels may receive different tracking numbers or arrive on different days.

12. Refused or Unclaimed Shipments

If a customer refuses a delivery or fails to retrieve a package, the shipment may be returned to the sender.

Additional processing may be required before a refund or replacement can be considered.

13. Shipping and Returns

Shipping costs associated with returns depend upon the reason for the return.

For ordinary preference-based returns, such as changing one's mind or selecting an unwanted style, the customer will generally be responsible for return shipping.

For verified defective, damaged, or incorrectly fulfilled merchandise, Elite Fit Lab may provide an appropriate return-shipping remedy in accordance with the Return and Refund Policy.

14. International Shipping

Unless specifically offered at checkout, this policy is primarily intended for standard domestic U.S. orders.

If international delivery becomes available, additional customs requirements, duties, taxes, carrier restrictions, and delivery conditions may apply.

15. Contact

Elite Fit Lab
HG FAC PROPERTY INC
5600 NE 4TH AVE APT 1009
MIAMI, FL 33137
United States

Contact: KARIN PETRINA GROSNICK
Email: [email protected]